Announcements

Customer Support Hours

01/06/2009 10:30

Effective 1/6/2009 our new support hours will be as follows:  (All times are US Eastern)

General Sales Questions and Inquiries:

Monday - Saturday: 9am-8pm

Sunday: Closed

Basic Support (Forum, Web, & Blogs; Free Software, Demos, & Betas):

Monday - Friday: 9am-6pm

Saturday: Closed

Sunday: Closed

Premium Support (Forum, Web, & Blogs, Software):

Monday - Friday: 9am-11pm

Saturday: 10am-11pm

Sunday: Closed

Emergency Support (Server Issues, Network Outages):

Monday - Sunday: 24/7

As usual we strive for the fastest possible turnaround time in all of our support requests, but please be aware that Premium Support requests take precedence over all others.  Premium Support requests are normally responded to within 2 hours if posted during our office hours but can take up to 24 hours.  Basic Support requests are typically handled within 8 hours if posted during our office hours but can take up to 48 hours.  Occasionally we may handle support requests outside of our normal office hours.

Since these hours may change from time to time and do not take into account major holidays, please check the announcements area for the latest updates on our customer support hours.

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